Refund Policy
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Overview
We value your trust and want you to feel confident when booking with us. To ensure clarity and fairness for both guests and providers, we have set the following cancellation and refund policies. These policies explain when refunds are available, what happens if plans change, and the responsibilities of both parties. By completing a booking, you agree to the conditions outlined below.
Refunds
1. Free Cancellation
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Guests may cancel their booking up to 48 hours before the check-in time or event start time and receive a 100% refund.
2. Partial Refund
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Cancellations made between 24 and 48 hours before check-in/event start will receive a 50% refund.
3. No Refund
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Cancellations made less than 24 hours before check-in/event start are non-refundable.
4. No-Show Policy
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If a guest fails to arrive without prior cancellation, the full booking fee will be charged.
5. Provider Cancellations
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If the property owner or event organizer cancels for any reason, guests are entitled to a 100% refund or the option to reschedule at no additional cost.
6. Failure to Pay Without Prior Notice
- If a guest fails to complete the remaining payment by the semester check-in/opening date and does not provide prior communication, the booking shall be considered abandoned. In such cases, the reservation may be released to other guests, and any payments made will be refunded in accordance with the applicable refund policy outlined above
7. Initial Payment and Partial Payment Policy
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Guests must pay the initial deposit if requested at booking.
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Partial payments that meet or exceed the minimum required secure the booking.
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If less than the minimum partial payment is made, guests have 24 hours to complete it.
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Failure to complete the payment within 24 hours will release the room. Guests may be offered alternative accommodation or referred elsewhere.
- The company is responsible for eviction if required to ensure security or follow guest instructions. If the guest refuses eviction, a refund may be issued.
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Partial payments refunded within the 24-hour window will be returned via the original payment method.
8. Refund Process
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Approved refunds will be issued to the original payment method within 7–14 business days, depending on your bank or payment provider.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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A reservation fee is required to secure your booking. Once payment is made, the fee is partially refundable: 90% if canceled more than 14 days before check-in, 50% if canceled 7–14 days before, 20% if canceled less than 7 days before, and no refund on or after check-in
9. Non-Refundable Rates
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Some listings may offer discounted non-refundable rates. These bookings cannot be cancelled or refunded under any circumstances.
10. Guest Responsibility
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Guests are responsible for ensuring that all booking details (dates, number of guests, and contact information) are correct at the time of booking.
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Refunds will not be provided for errors made by the guest during the booking process.
11. Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@eagerskyreality.com.
12. Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at info@eagersky.co.tz for questions related to refunds and returns.