Privacy Policy
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Who we are
Welcome to Eager Sky, the online rental, events, booking, and property management system for student accommodations managed by Eager Sky. Co. Ltd. Your privacy is critically important to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.eagersky.co.tz and our booking services (collectively, the “Services”).
Please read this policy carefully.
By creating an account or making a booking, you agree to the practices described in this policy.
Information We Collect
We collect information that helps us provide our Services to you. This includes:
Information You Provide Directly to Us:
- Account Information:Your full name, email address, phone number, Identity Number, and a secure password when you create an account.
- Profile Information: a profile picture.
- Booking Information:Details about your booking requests, intended check-in/check-out dates, and any special requirements.
- Identity Verification:To ensure safety and security, we may ask for a copy of your ID or government-issued ID (like NIDA, License number, and Passport). This is processed securely and in accordance with the law.
- Communication:Records of your conversations with us (e.g., via email or chat support) and with property managers through our platform.
Information We Collect Automatically:
- Usage Data:Information about how you interact with our Services, such as the pages you view, the searches you make, and the properties you click on.
- Device Information:Your IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking Technologies:We use cookies and similar technologies to remember your preferences, understand how our site is used, and personalize your experience. You can control cookie settings through your browser
- Information from Third Parties: We may receive information about you from property managers (e.g., confirmation of your tenancy) or from your university’s accommodation office (if we have a partnership with them). However, we may use third-party services for identity verification or background checks (where permitted by law and with your consent).
How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage our Services:To create and manage your account, process your bookings, facilitate payments, and communicate with you about your bookings.
- To Verify Your Identity:To confirm you are a legitimate student, which helps maintain a secure community for all users.
- To Communicate with You:To send you booking confirmations, security alerts, and support messages. With your permission, we may send you promotional communications about new properties or special offers. You can opt-out of marketing emails at any time.
- To Improve Our Services:To analyze how our platform is used so we can enhance user experience, develop new features, and troubleshoot problems.
- For Safety and Security:To protect against fraud, spam, and abuse; to enforce our Terms of Service; and to ensure the safety of our community.
How We Share Your Information
We do not sell your personal information to third parties. We only share your information in the following limited circumstances:
- With Property Managers:To complete a booking, we share necessary information with the property manager of the accommodation you have booked, and your University accommodation office, if needed. This includes your name, contact details, booking dates, and your student status to confirm your eligibility.
- With Service Providers:We use trusted third-party companies to help us operate our Services, such as payment processors (e.g., Stripe, PayPal, ZenoPay), cloud hosting providers, email delivery services, and customer support tools. These partners are contractually bound to protect your data.
- For Legal Reasons:We may disclose information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, or safety of Eager Sky. Co. Ltd, our users, or the public.
- With Your Consent:We will share your information with third parties when you have given us your explicit consent to do so.
International Data Transfers
Eager Sky. Co., Ltd. is based in the United Republic of Tanzania. If you are using our Services from outside the country (United Republic of Tanzania), please be aware that your information may be transferred to, stored, and processed in the United Republic of Tanzania, whose data protection laws may differ from those of your country.
Your Rights and Choices
You have control over your personal information. Depending on your location, you may have the right to:
- Access and Update:Review and update your account information through your profile settings.
- Delete Your Account:You can request to delete your personal data by contacting us.
- Opt-out of Marketing:Unsubscribe from our marketing communications by clicking the “unsubscribe” link in any email.
- Data Portability:Request a copy of the personal data we hold about you in a structured format.
- Object to Processing:Object to our processing of your personal data in certain circumstances.
To exercise these rights, please contact us at privacy@eagersky.co.tz
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law for tax, legal, or accounting purposes. When we no longer need to use your information, we will securely delete or anonymize it.
Children’s Privacy
Our Services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
Security
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new policy on our site and updating the “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
EAGER SKY CO. LTD
Ubungo NHC Street, Block E, Near Ubungo Plaza,
P.O BOX 20950
Dar es Salaam, Tanzania
privacy@eagesky.co.tz
+255 741 681 178